WEBSITE USAGE AND SECURITY
Website Ownership and Amendments
Cybescape and www.cybescape.co.uk, hereinafter referred to as “the website,” is owned and operated by Cybescape Ltd., hereinafter referred to as “the company.” The company reserves the right to modify or update the terms and conditions outlined below, as well as any content on the website, at its sole discretion and without prior notice. These changes will be effective immediately upon posting on the website.
User Responsibility and Review
These terms and conditions apply to all visitors using the website and should be carefully reviewed before any interaction. By accessing or using the website, users agree to be bound by these terms.
Accuracy of Information
The company strives to provide the most current and accurate information on the website. However, we cannot guarantee that all content is up-to-date or free from errors.
Personal Use and Restrictions
The website is intended for personal, non-commercial use. Users may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from this website without written consent from the company.
Prohibited Uses and Activities
Users are prohibited from linking to or using any part of the website for fraudulent, unlawful, defamatory, harmful, obscene, or objectionable purposes. Harmful, illegal, or fraudulent activities will lead to immediate termination of access and potential legal action.
Internet Security Awareness
Recognize that the Internet is not entirely secure. The company takes appropriate measures to safeguard your information, including the use of encryption and secure servers, but cannot guarantee absolute security.
Limitation of Liability
The company shall not be liable for any direct or indirect damages, including lost profits, revenues, or data, arising from website use. This limitation of liability applies to all damages of any kind, including but not limited to compensatory, direct, indirect, or consequential damages.
Notification of Changes
Users will be notified of significant changes to these terms and conditions through the website. Continued use of the website following any such changes will constitute acceptance of those changes.
Governing Law and Jurisdiction
All terms and conditions are governed by English Law, and any disputes or claims will be handled by the Courts of England. Users agree to submit to the exclusive jurisdiction of these courts.
Data Collection and Protection
This website collects and securely stores personal details provided by users in accordance with the Data Protection Act 1998. The company is committed to protecting your privacy and ensuring that your personal information is used only for its intended purpose.
Third-Party Links
The website may contain hyperlinks to third-party websites. Use them at your own risk, as their operation is beyond our control. The company is not responsible for the content or privacy practices of these external sites.
GENERAL TERMS AND CONDITIONS
Statutory Rights
These terms and conditions do not impact your statutory rights. They are intended to outline the rules and regulations for using our services.
Team Size and Participation
VR escape room games are designed for teams of 2-6 people. The minimum participation requirement is 2 people; however, we can accommodate larger groups with notice. Larger groups may need to be split into smaller teams run back to back to ensure an optimal gameplay experience.
Use of Company Logos
The logos displayed on the website belong to the company. Unauthorized use without written consent may constitute an infringement of proprietary rights. Such use may result in legal action.
Data Storage and Privacy
The company collects and securely stores your personal details, ensuring compliance with the Data Protection Act 1998. Your information is not disclosed to third parties except as required by law or as necessary to provide our services.
Recording Restrictions
Due to the game’s nature, recordings are generally not allowed during gameplay. This includes mobile phones, video/audio recording devices, and cameras.
Game Recordings by the Company
For safety and security, the company reserves the right to record gameplay and retain recordings from the game’s start. These recordings are used for monitoring purposes.
Confidentiality of Game Details
Visitors are expected not to disclose game details directly or indirectly to the public. Sharing details of the puzzles or solutions compromises the experience for future participants.
Promotional Contact
The company may occasionally contact you via email or phone with offers and promotions. You can opt out of these communications at any time by contacting us.
Behavioral Expectations and Misconduct
While on our premises, adhere to our codes, regulations, and proper standards of behavior. Harassment, anti-social behavior, or abuse (verbal or physical) toward staff or customers is not tolerated. Violations may lead to immediate game termination and possible legal action without refund.
Damage and Misuse
Intentional damage or misuse of VR equipment or other items may result in charges to guests. Guests are expected to treat all property with care and respect.
Prohibition of Food and Drinks
To maintain a clean and enjoyable environment, please refrain from bringing food or drinks into the event. This policy helps protect the VR equipment and ensures the best experience for all participants.
AGE RESTRICTIONS
Our VR Escape games are designed for participants aged 10 and above, when accompanied by adults. For supervised groups the age limit is 12 years and above. Those under 16 must have an adult present in the room (not necessarily participating). Participants under 16 must not be left unsupervised.
PREGNANCY
VR experiences involve movement that may lead to bumps or falls. Pregnant individuals should not participate due to the potential risks associated with movement in the physical space. If you are pregnant or concerned about safety, we advise against taking part.
DISABILITIES AND MEDICAL CONDITIONS
If you or a member of your group has a medical condition or disability that may impact participation, please notify us before booking. We may request further details or a doctor’s note confirming fitness to participate. If we cannot properly accommodate your needs, we reserve the right to deny participation for safety reasons.
VIRTUAL REALITY AND GLASSES WEARERS
Most glasses fit comfortably within the headset. However, larger frames may not. Contact lenses are recommended for better comfort. By booking, you acknowledge that if you cannot use the required equipment, no refund will be provided.
BOOKINGS
Clear Pricing Information
The game price is clearly stated on the website’s booking section. Prices are determined based on the number of participants and the chosen time slot during the week.
Non-Refundable Bookings
Once a booking is confirmed, we cannot accept cancellations or provide refunds for this live event game. This policy ensures that our limited spots are filled and managed efficiently.
Booking Confirmation Process
Your booking is confirmed upon full payment and receipt of our booking confirmation email. If you believe any information in the confirmation email is incorrect, notify us immediately.
Late Arrival Policy
If your team is late by 15 minutes or more, we reserve the right to mark the booking as a no-show and decline entry (non-refundable). Timeliness is crucial to ensure a smooth operation and experience for all guests. If you are late, we may adjust your game duration or, at our discretion, shift your game start time.
Non-Commercial Resale Restriction
Bookings cannot be transferred, resold for commercial purposes, or at a premium. Unauthorized transfers may lead to cancellation without refund.
Accessibility and Mobility Issues
Inform us of any mobility or accessibility issues during booking to ensure a worry-free experience. We aim to accommodate all guests to the best of our ability.
Suspicious Booking Cancellation
We reserve the right to cancel suspicious bookings. If we do so, you will receive a full refund and an explanation.
GIFT VOUCHERS
Validity and Redemption
Gift vouchers are valid upon completed payment and receipt of an email confirmation. Vouchers are valid for 6 months from the date of purchase unless otherwise specified. To redeem a voucher, enter the voucher code at checkout.
Non-Refundable Nature
Gift vouchers are non-refundable and hold no cash value. They are intended solely for use in booking our experiences.
Team Size Adjustments
If you want to bring a larger team than the voucher covers, select the desired team size during booking. Note that no refund is provided for smaller teams.
PHOTOS
End of Game Photos and Sharing
At the end of the game, photos will be taken of each team as a memorable keepsake of your experience. These photos will be watermarked, stored on our server, and linked to your booking. The gallery URL will be sent via email to the person who made the booking. Photos may also be uploaded to social media or used for marketing purposes without names to protect your privacy.
Photo Removal Request
If you want to remove your photos from the private gallery, notify us by sending the URL to VR@cybescape.co.uk. We will promptly take action to remove your images.
CANCELLATION AND RESCHEDULING POLICY
Cancellation and Rescheduling Contact
If you need to cancel or reschedule your booking, please contact us at vr@cybescape.co.uk.Refund Policy for Cancellations
Unfortunately, we do not offer refunds for cancellations. This policy ensures that our limited availability is utilized effectively.Rescheduling with Notice
You can reschedule your booking with more than 48 hours’ notice. No fees apply for rescheduling, allowing flexibility for your plans.Cancellation within 48 Hours
If your booking is within 48 hours from the time of reservation or if you provide less than 48 hours’ notice for a future booking, cancellation or rescheduling is not possible. This policy ensures fair management of our schedule.Company-Initiated Cancellations
If we need to cancel or reschedule your booking, we’ll make reasonable efforts to notify you. You’ll receive a 100% refund without a cancellation fee or an alternative booking date. We strive to accommodate your needs in such instances.User Responsibility for Booking Changes
While we strive to inform you of changes, we cannot guarantee direct communication. It’s your responsibility to verify if your booking has been altered. We’ll also post any updates on our website’s home page for your convenience.
UPON ARRIVAL
Identity Verification
To enter our venue, you must confirm the full name of the person who made the booking. We may also request additional contact details if necessary to ensure a smooth check-in process.Physical Fitness and Participation
While physical strength is not required for the experience, it’s your responsibility to ensure you are fit to participate. Avoid physical challenges if you are pregnant, prone to seizures, or have heart or respiratory issues. Your safety is our priority.Refusal of Entry
We reserve the right to refuse entry if you appear unfit for the forthcoming experience or are under the influence of alcohol or other substances. This policy maintains a safe and enjoyable environment for all participants.Player Count Adjustments
If you bring fewer players than booked, the price difference will not be refunded. Plan your group size carefully to avoid any inconvenience.
If you bring more players than booked, the price difference can be settled upon arrival. Ensure all additional players are aware of and agree to the terms and conditions.
Responsibility for Additional Players
The person who made the booking is responsible for ensuring that additional players agree to the Terms and Conditions and receive relevant information. This ensures that all participants are well-informed.Early Arrival Recommendation
Arrive up to 15 minutes early to maximize your experience. Late arrivals may result in a shorter game to avoid overlapping with the next booking. Punctuality is key to a smooth and enjoyable experience.
THE EXPERIENCE
Follow Instructions
You and your team must listen to and follow instructions from our Game Masters throughout the experience. These instructions cover the agenda, escape game rules, and health and safety guidelines. Failure to comply may result in ejection from the venue without a refund.Substance Influence Policy
Participants found under the influence of alcohol or other substances will be ejected from the venue without a refund. This ensures a safe environment for all players.CCTV Recording and Ownership
We may record your experience on CCTV for safety and operational purposes. All recordings remain our property. These recordings help us monitor and improve our services.Intellectual Property Protection
Copying or using any of our puzzles or game materials is strictly prohibited. Violators will be prosecuted to the fullest extent of the law. Our intellectual property is protected to maintain the integrity of the experience.
SAFETY
Personal Items and Responsibility
Leave personal items like phones, wallets, and bags in the provided lockers to avoid distraction and ensure a safe environment. The company is not responsible for lost or stolen items.Behavior and Respect
Treat all equipment and furniture with respect. Deliberate damage or mistreatment may result in termination of the experience and potential charges for repairs.Safety Alerts and Compliance
Report any safety concerns or incidents immediately to the Game Master. Follow all safety instructions provided to ensure a safe and enjoyable experience for all participants.
CONDUCT
Respect and Cooperation
Respect our staff and fellow participants at all times. Follow the instructions of our staff members to ensure a positive and enjoyable experience for everyone.No Harassment Policy
Verbal or physical harassment will not be tolerated and will result in immediate ejection without a refund.
ACCEPTANCE OF TERMS
By making a booking, entering our venue, or participating in any of our experiences, you agree to comply with and be bound by the terms and conditions outlined above. If you do not agree to these terms, you should refrain from using the services provided by the company.
GOVERNING LAW
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SEVERABILITY
If any part of these terms and conditions is deemed invalid or unenforceable, the remainder will continue in full force and effect.